HELP

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Contact us at:
Phone:  352 688 8160 M-F 10:00am-5:00pm ET (Eastern Time)
Fax:  352 688 8153
email:  admin@TheViperStore.com

What can I do if for some reason I can't order online?
1.  You can email us ( admin@TheViperStore.com ) the items you want (be sure to include part numbers) and we will contact you with pricing and payment method within one business day.
2.  Or... you may fax a list of your items to: 352 688 8153, (be sure to include part numbers).
3.  Or... you may call us with your order 352 688 8160 M-F 10:00am-5:00pm ET

What if I have question about a product or the status of my order?
You may email us ( admin@TheViperStore.com ) or call us at 352 688 8160 M-F 10:00am-5:00pm ET

What if I live outside the United States how do I know my shipping costs?
We have had customers order from over 30 different countries around the World.  Simply send us a list (be sure to include part numbers) of what you want via email or fax and we will respond with the additional shipping charge required.  We can either send you a PayPal invoice via email or you can call us directly and order (see contact info top of this page).

How long does it take to receive my product.
Usually it is indicated on each item what the delivery time is.  Usually (1-2 weeks). However, some items and Special Order items can take as long as 3-4 weeks.
If you live outside of the United States it will take 2-3 weeks in most cases.  Please be advised that we can not control your home country's Customs.  Although in most cases our customers who live outside the USA do not experience any problems in receiving products - how long it takes to get through your home country's Customs is always unknown.

What should I do if I receive my product damaged in the mail?
Contact us immediately.  Try not to disturb the inner or outer packing. We may have to go through the carrier insurance process where we will need you to take certain steps.

What if I find my packaged item has missing parts or I received the wrong product?
Our team here at The Viper Store strives to ship every order out perfectly - but sometimes we make mistakes.
If sent you were sent the wrong product by mistake we will have you ship it back to us and we will reimburse you for the shipping amount either by UPS Ground or US Postal Service Priority Mail only (we will not reimburse you for over-night shipping).  Once we receive your returned product we will immediately ship you the correct item at our expense.
If you are missing a part or parts we will ship them to you at no cost to you.

What is your return policy?
Most items can be returned back to us within 30 days of day of purchase.
However, Special Order Items are not returnable.
Original shipping and handling charges are not refundable.  In addition, you are responsible to paying to have products returned back to us.
Parts must be in new and unused condition. (No scratches, no missing parts, etc..)
Note:  TVS (The Viper Store) is not responsible for items you send back that are lost or damaged in the mail.  You are advised to insure them when sending them back.

Where do I send returns?
HotCarAccessories Inc.
c/o TheViperStore.com
Returns Department
13721 Linden Drive
Spring Hill, FL 346009

How long once you receive the parts does it take to get my refund processed?
It takes 3-5 working days to process your refund.  Returned parts must be inspected first.

Are you open for me to come to your location and see your products or to pick up products I have ordered?
We are an Internet company not a retail store.  We have only offices and warehouses. 
You can visit us by appointment only.  Call to schedule a day and time.
If you pick up your products there is not a shipping fee.  This must still be done by appointment only.

Suggest 'Corrections' to our website:  Please email us the correction and the specifically which page(s) to: admin@TheViperStore.com
 

 
                                                                                                   
                                                                                                   

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